When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps: 1) Take a picture of the damage. 2) Then please email us at customer@kentfaith.com immediately and attach the photos. 3) We will contact you directly with the next steps. 4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.

Dear K&F customer, After you place an order, your mailbox will receive our order confirmation email. Then you can use the KF-ORDER-0-00000 order number to check your order on our website.

Dear K&F customer, The logistics order number will be sent to the mailbox where you placed the order 2-3 days after you place the order. If you still do not receive the email, please check whether the email account you filled in when placing the order is accurate.

Dear K&F customer, It will take a while for logistics and information update in the system. Please wait patiently. We will also notify the logistics company to deliver your package as soon as possible.

Dear K&F customer,We have warehouses in DE,UK,US,AU,CHN. We need to see what you are buying, and check the inventory of the warehouse where you choose to ship. Logistics delivery time depends on which country you are sending to. If the product you buy is in stock in our overseas warehouse, we will ship it directly from the local warehouse. But if the product you bought is not in stock in the local warehouse, then we will ship it to you from other warehouses. If the goods are shipped from a local warehouse, the logistics time is about 5 days. To ship from other warehouses, it will take about 6-13 days. Because of COVID-19, the efficiency of logistics will be slower than usual, please don't worry. I also notified the logistics company to deliver your package as soon as possible.

You can make a logistics query on the link through your order code. https://www.kentfaith.ca/tracking

1.After the goods is shipped, a shipping notice email will be sent to you. Please pay attention to check your parcel. It will contain the tracking number and tracking websites if the order is tracked.
2. On the website bottom, there is a button of LOGISTICS TRACKING, you can choose to put your ORDER ID, or email address to check your order status
3. You can also refer to information below:

Air mail with tracking number: https://www.17track.net/en
EMS express: //www.ems.com
DHL: //www.dhl.com
UPS: //www.ups.com
FEDEX: https://www.fedex.com/en-cn/tracking.html
UBI: http://ubismartparcel.gotoubi.com/

4. If none of them can help you track the goods well, please CONTACT US.

No, rejecting a package can easily cause it to be lost, except in the case of customer service authorization. If you reject a package privately, 1. Free shipping orders: K&F Concept will deduct 20% of your order amount to compensate for the loss of shipping costs. 2. Express shipping orders: K&F Concept will deduct the shipping fee you paid, and returning shipping fee and tax fee are responsible by you. 3. Some refused parcel can arrive our shipping service's overseas warehouse, if you still need it, just need to pay shipping fee EUR8 of for resend parcels 4. K&F Concept will not issue refunds if local customs dispose of rejected packages.

The logistics tracking number will be sent to the mailbox or upload to your order where you placed the order 2-3 days after you place the order. If you still do not receive the email, please check whether the email account you filled in when placing the order is accurate or contact us for help.

1). Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2). The delivery time of pre-sale orders is subject to the information on the page.
3). Some unavoidable external factors like COVID-19 may cause delays in delivery
If you don't receive any shipping confirming over three days after the payment is made, please CONTACT US to check.

4).Please refer to the Shipping & Delivery for details.