Q
Can I refuse to get my package?
Answer Question
A
No, rejecting a package can easily cause it to be lost, except in the case of customer service authorization. If you reject a package privately,
1. Free shipping orders: K&F Concept will deduct 20% of your order amount to compensate for the loss of shipping costs.
2. Express shipping orders: K&F Concept will deduct the shipping fee you paid, and returning shipping fee and tax fee are responsible by you.
3. Some refused parcel can arrive our shipping service's overseas warehouse, if you still need it, just need to pay shipping fee EUR8 of for resend parcels
4. K&F Concept will not issue refunds if local customs dispose of rejected packages.
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